What is your Return & Exchange Policy?
At Vital Outdoors, we want you, our customers, to be completely satisfied with your purchase and the services we provide.
Merchandise can be returned for exchange or refund within 60 days of receipt. The merchandise must be returned new, unused, unaltered, not previously installed, and in a sellable condition with all of the original packaging. Used non-defective merchandise cannot be returned for exchange or refund. No returns on all sunglasses, food, undergarments, weight-bearing climbing equipment, gift cards and e-gift certificates, all of which are final sale and cannot be returned. Refund will be issued in the form of original payment. Sorry, store credit is not available. Returns due to some fault of Vital Outdoors will be reimbursed for all return shipping costs-UPS Ground, Fedex Ground or US Mail only. Express shipping charges will not be reimbursed.
Proof of purchase required for all returns. IF YOU RETURN THE PRODUCT(S) IN UNSELLABLE CONDITION we will ship the product back to you and will NOT PROVIDE YOU WITH A REFUND.